Privacy Policy

1. Introduction

powermaxwin ("powermaxwin," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the powermaxwin online gaming platform, accessible at powermaxwin.app. This Privacy Policy describes how powermaxwin collects, uses, stores, shares, and protects your personal information in connection with your use of our platform, games, and related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It also reflects our obligations as a PAGCOR-regulated online gaming operator.

This Policy applies to all personal data collected through the powermaxwin website, mobile applications, customer support channels, and any other touchpoints through which you interact with powermaxwin. Please read this Policy carefully alongside our Terms & Conditions.

2. Data We Collect

2.1 Personal Identification Data

When you register for a powermaxwin account, we collect information necessary to verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. This includes:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years of age)
• Nationality and country of residence
• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID)
• Proof of address (e.g., utility bill, bank statement issued within the last three months)

2.2 Contact Information

• Email address
• Philippine mobile number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash or PayMaya account details (mobile number linked to the e-wallet)
• Bank account details for BPI, BDO, Metrobank, or other accepted Philippine banks
• Credit or debit card details (card number, expiry, cardholder name – stored in tokenized form only)
• Transaction history, including deposits, withdrawals, and wager records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the powermaxwin platform
• Game history, betting patterns, and session logs
• Login timestamps and authentication records

2.5 Communications Data

Records of your communications with the powermaxwin customer support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through our platform.

3. How We Collect Data

powermaxwin collects your personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically – through cookies, web beacons, and similar tracking technologies when you browse or use the powermaxwin platform. See Section 7 for details on our cookie practices.
• From third parties – including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and PAGCOR where required by regulation.

4. How We Use Your Data

powermaxwin uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your powermaxwin account, including identity verification and authentication.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the powermaxwin platform.
• Regulatory compliance: To fulfill our KYC, AML, and responsible gaming obligations under Philippine law and PAGCOR regulations, including age verification (21+) and transaction monitoring.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications from powermaxwin, subject to your marketing preferences. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the powermaxwin platform.
• Legal obligations: To comply with applicable Philippine laws, court orders, and regulatory requirements, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).

5. Legal Basis for Processing

powermaxwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR licensing requirements.
• Legitimate interests: Where processing is necessary for the legitimate interests of powermaxwin, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

6. Data Sharing & Disclosure

powermaxwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to assist with regulatory compliance.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology vendors who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulation.
• Law enforcement: Philippine law enforcement agencies, where required by a valid court order, subpoena, or other legal process.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by powermaxwin, subject to confidentiality obligations.

All third parties with whom powermaxwin shares personal data are required to handle such data in accordance with applicable Philippine data privacy laws and our data processing standards.

7. Cookies & Tracking Technologies

powermaxwin uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage, and support our security and fraud prevention measures. The types of cookies we use include:

• Essential cookies: Necessary for the operation of the powermaxwin platform, including session management and authentication. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the powermaxwin platform, helping us improve performance and user experience.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the powermaxwin platform.

8. Data Retention

powermaxwin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years.
• Marketing preference records are retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

powermaxwin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC requirements.

While powermaxwin takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, powermaxwin will notify you and the NPC in accordance with applicable Philippine law.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by powermaxwin:

• Right to be informed: The right to be informed of how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data powermaxwin holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. powermaxwin will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The powerm axwin platform is strictly intended for adults aged 21 years and above. powermaxwin does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered accounts. If powermaxwin becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on the powermaxwin platform, please contact us immediately at the details in Section 14.

12. International Data Transfers

powermaxwin primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed by service providers located outside the Philippines, such as cloud infrastructure providers or international payment processors. Where such transfers occur, powermaxwin ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines, including the use of standard contractual clauses or equivalent data transfer mechanisms.

By using the powermaxwin platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, provided that such transfers are conducted in compliance with applicable Philippine data privacy law.

13. Changes to This Privacy Policy

powermaxwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the powermaxwin platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the powermaxwin platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how powermaxwin protects your personal data.

14. Contact & Data Protection Officer

powermaxwin has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO through the following channel:

Email: [email protected]

General Support: [email protected]

Our DPO and support team are available 24/7 and will endeavor to respond to all data privacy inquiries within fifteen (15) business days. For urgent matters, please use the live chat feature within your powermaxwin account dashboard.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by powermaxwin.